PLACING AN ORDER

The following payment methods are accepted:

MasterCard, Visa, American Express and Alipay

Online orders are usually charged upon order submission.

Once your order has been submitted, you cannot add additional items to the same order. To purchase additional items, you may submit a new order.

Sorry, orders placed cannot be cancelled. You can return your order and get a refund. Please refer to RETURNS & REFUND for more details.

If the order you placed was unsuccessful, it is likely to be related to your credit card issuer. Please first check with your card issuer, and CONTACT US for further assistance.

SHIPPING & DELIVERY

Delivery service is available for all online orders from Hong Kong, except for certain areas which are not covered by Yamato TA-Q-BIN. All orders are delivered to your doorstep through Yamato TA-Q-BIN.

For more information about the service area of Yamato TA-Q-BIN, visit http://hk.ta-q-bin.com/en/district

Orders are usually dispatched within 3 working days while the delivery takes 1-2 working days.

Orders of HK$2000 or above will be delivered for free. For orders less than HK$2000, the delivery charge is HK$180 per order. Delivery fee will be included at checkout (if applicable).

During free delivery promotion periods, the delivery fee will be shown as "0".

RETURNS & REFUND

Items purchased online may be returned within 14 days of receipt, provided that:

i. The item(s) to be returned must be unused and undamaged. The original packing and product tag must be retained as well.

ii. Perishable Goods such as coffee beans are not eligible for return.

You may return any item(s) purchased online within 14 days of receipt. To return, please send back the item(s) in the original packaging along with the completed Returns and Refund Form, to below address.

Arabica Hong Kong
3/F, Hale Weal Industrial Building
Nos 22 - 28 Tai Chung Road
Tsuen Wan, New Territories, Hong Kong

You will be responsible for paying for your own shipping costs in returning your item(s). Delivery charges are non-refundable.

Refunds are usually credited to the original payment method within 7-14 working days of receipt of returned orders. Processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.

Delivery fees will not be refunded on any returns except in the case of faulty/incorrect items.

If you received a faulty/incorrect item, we will be happy to replace your product at no cost or offer a refund. Please contact us through customercare@arabica.hk within 7 days of receipt, stating the problem and attach relevant photos where possible.

We will notify you of the approval or rejection of your refund. Please return the faulty/incorrect item(s) within 7 days of approval. We will refund you the shipping fee of the order.

We reserve the right to decline acceptance of items shipped without advanced notification and consent.

ROASTING LEVEL CHART

Roasting LevelArabica In-store Roasting Level
LightR3
MediumR4
Medium DarkR5
DarkR6



Roasting LevelArabica In-store Roasting Level
Medium DarkM1